Last updated: January 01, 2025 · Jade Empire Limited
Jade Empire Limited is committed to protecting the privacy and personal data of its users, clients, and partners. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data in accordance with the Kenya Data Protection Act, 2019.
By using our services, platforms, or systems, you acknowledge and accept the practices described in this Privacy Policy.
Jade Empire Limited provides ICT and digital platform services, including messaging solutions, billing and customer management systems, and related technology services to businesses and service providers.
For purposes of the Data Protection Act, Jade Empire Limited acts primarily as a Data Controller, and in certain circumstances as a Data Processor where services are provided strictly on the documented instructions of clients.
We may collect and process the following categories of personal data:
The personal data we process relates to:
Personal data is processed for the following purposes:
We process personal data based on one or more of the following lawful bases:
Personal data is obtained from:
Personal data may be shared with:
Jade Empire Limited does not sell personal data or share it for unsolicited marketing purposes.
Personal data is primarily processed and stored within Kenya. Where cross-border access or transfers occur for infrastructure management or technical support purposes, appropriate safeguards are implemented in line with the Data Protection Act, 2019.
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, resolve disputes, and maintain audit trails. Specific retention periods are defined in internal retention schedules.
Jade Empire Limited implements appropriate technical and organizational measures to safeguard personal data, including:
Data subjects have the right to:
Requests may be submitted using the contact details below.
Data subjects may raise concerns or complaints directly with Jade Empire Limited. They also retain the right to lodge a complaint with the Office of the Data Protection Commissioner.
For inquiries, requests, or concerns relating to this Privacy Policy or personal data processing, contact:
This Privacy Policy may be updated periodically. Updated versions will be made available through our platforms or upon request.